Return policy
At Hunt-valley.store, we strive to provide a seamless and customer-friendly return experience for all our hunting gear products.
Our Return and Refund Policy ensures a straightforward process, so you can shop with confidence.
1. Introduction
This policy is part of our broader Terms and Conditions and should be reviewed alongside our Privacy Policy and Shipping Policy. By purchasing from Hunt-valley.store, you acknowledge and agree to the terms outlined here.
2. Eligibility for Returns
2.1 30-Day Return Period
Most products purchased on Hunt-valley.store are eligible for return within 30 days from the delivery date, as verified by the shipping carrier.
2.2 Return Conditions
To qualify for a return, items must:
- Be in their original condition
- Remain unused and in their original packaging
- Be free from damage or signs of excessive wear
- Include all accompanying parts, accessories, and documentation
2.3 Items Excluded from Returns
Certain products, such as custom or made-to-order items, are non-returnable due to health and safety considerations.
3. Steps to Process a Return
3.1 Initiating Your Return
Contact our customer service team via email at [email protected] or by phone at +1 786-394-3837 within 30 days of receiving your order.
3.2 Preparing Your Item for Return
If possible, use the original packaging to return the item. If unavailable, ensure the item is securely packed in a durable box with sufficient protection, along with all original components and documentation.
3.3 Sending Your Return
We’ll provide a prepaid return shipping label. Simply attach it to the package and drop it off at a designated carrier location.
3.4 Shipping Fees
Return shipping is covered for eligible items. If the return results from an error on our part, such as receiving the wrong product, we will cover all associated shipping costs.
4. Refund Process
4.1 Refund Procedure
After receiving and inspecting your returned item, we will process your refund and notify you via email. Refunds are issued to the original payment method.
4.2 Timeline for Refunds
Refunds are typically processed within 3-5 business days after we receive the return. Depending on your payment provider, it may take an additional 5-10 business days for the funds to reflect in your account.
4.3 Full Refunds
Eligible returns will receive a full refund, including the purchase price and any applicable taxes.
4.4 Partial Refunds
Partial refunds may be issued if:
- The returned item shows wear or damage
- Missing parts or accessories are identified
5. Exchanges
To exchange an item for a different size or product, follow the return process outlined above. Once the return is completed, place a new order for the desired item directly on our website.
6. Damaged or Faulty Items
6.1 Damage During Transit
If your product arrives damaged, notify us within 48 hours of delivery. We’ll coordinate the return and send a replacement at no extra cost.
6.2 Defective Products
For defective items, contact us within the 30-day return window. We’ll provide a prepaid shipping label and either replace the item or issue a full refund.
7. Refund Delays or Issues
If your refund hasn’t arrived within the expected timeframe:
- Verify your bank or credit card statement
- Reach out to your bank or card issuer, as processing times may vary
If further assistance is needed, please contact us through our Contact Us page.
8. Returns for Gift Purchases
If the item was marked as a gift during purchase, you’ll receive store credit equivalent to the returned item’s value. The gift purchaser will not be notified.
9. Special Considerations
9.1 Bulk Orders
For orders of five or more of the same item, contact our Customer Service team for specific return instructions.
9.2 Customized Products
Custom or personalized items are only eligible for return if they arrive defective. Please contact us for assistance with such cases.
9.3 Promotional or Bundled Items
Items purchased as part of a promotion or bundle may have unique return conditions. Refer to the promotion details or contact our support team for clarification.
10. Your Consumer Rights
This Return and Refund Policy does not override any statutory consumer rights you may have under applicable laws.
11. Restocking Policy
Hunt-valley.store does not charge restocking fees for items returned within the 30-day window, provided the following conditions are met:
- The item remains unused and in its original condition
- The packaging is intact
- All original parts and documentation are included
12. Contacting Customer Support
For any questions or concerns related to returns and refunds, please reach out to us:
- Business Name: Hunt Valley LLC
- Email: [email protected]
- Phone: +1 786-394-3837
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 1017 Rhinelander Avenue, Bronx, NY 10462, USA
For additional options, visit our Contact Us page.
13. Policy Updates
We reserve the right to update this policy as needed. Any modifications will be published on this page, along with the effective date. Updates will not apply to returns already in progress.
By shopping with Hunt-valley.store, you acknowledge and agree to this Return and Refund Policy. For further details, please refer to our Privacy Policy and Terms and Conditions.